JH FamilySync
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General Terms and Conditions

Last updated: 6 October 2026 — JH FamilySync, a service of the JH Virtuell Kollektivgesellschaft.

This English version is a translation provided for your convenience. The legally binding version is the German original.

1. Scope

These General Terms and Conditions (hereinafter "Terms") govern the contractual relationship between the JH Virtuell Kollektivgesellschaft, Chlini Schanz 31, 8260 Stein am Rhein, Switzerland (hereinafter "the Provider" or "we"), and you as a user of the JH FamilySync service, including the web app and the associated apps for iOS and Android.

Authorised representatives: Jermain Huber, Eugenia Ebel. Contact: support@jh-familysync.app, +41 76 802 40 17.

By registering for or using the service, you agree to these Terms. Deviating conditions on your part are not recognised unless we expressly agree to their application in writing.

2. Conclusion of Contract

The contract between the Provider and you is concluded through the successful registration of a user account. By completing the registration, you confirm that you have read and accepted these Terms as well as the Privacy Policy.

For your own account, you must be at least 13 years old; persons under 16 years of age may create their own account only with the consent of their parents or guardians (Art. 8 GDPR). Whoever creates a family or joins it belongs to it with their own account. You can add people without their own device, such as younger children, to your family without an account, with a name, a colour and, if you like, a photo. You enter this and any other information about people without their own account on your own responsibility.

3. Services and Prices

JH FamilySync provides a family calendar with functions for shared appointment management, lists, occasions as well as the polls function (shared votes with automatic appointment creation upon a majority) and further family-related organisational functions. The service also includes push notifications and transactional emails (e.g. the confirmation email upon account deletion).

The basic functions of JH FamilySync can be used free of charge. For additional Premium functions, we offer a paid subscription: CHF 2.00 per month or CHF 20.00 per year (prices incl. statutory VAT). These CHF prices apply to the web subscription. For purchases via the Apple App Store or Google Play, the price shown there in local currency, including the VAT applicable there, applies.

Anyone who has not had a subscription before and takes out the yearly subscription receives a one-time free trial period of 7 days: for the web subscription once per account, in the App Store and on Google Play according to the rules of the respective store. The monthly subscription starts without a trial period. After the trial period expires, the contract automatically renews into the chosen paid subscription. For subscriptions concluded in the web app, payment processing is handled via Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland. For subscriptions concluded in the iOS or Android app, Apple or Google is the seller and your contractual partner for the payment; the terms of the respective store additionally apply.

Location sharing is one of the premium functions: members of a family can share their own location with the other members. Without premium, the function can only be viewed with sample data. Only the person concerned can share their location, with their own account and after giving their consent. Location information may be inaccurate or out of date; the function is not an emergency or safety service.

4. Automatic Renewal and Cancellation

The subscription automatically renews for the booked term (1 month or 1 year) unless it is cancelled by the end of the current period. Cancellation can be made at any time via the Stripe Customer Portal, accessible in the app under Settings → Manage subscription, or by email to support@jh-familysync.app with the subject "Cancellation". After cancellation, Premium access remains in place until the end of the paid period. Fees already paid are not refunded on a pro-rata basis.

If the subscription is concluded via the Apple App Store or Google Play, payment processing is handled via the respective store; management, automatic renewal and cancellation are then governed by the subscription settings of your Apple or Google account (cancellation at least 24 hours before the end of the current period). The terms of the respective store additionally apply.

5. Right of Withdrawal for EU/EEA Consumers

Consumers with their habitual residence in the EU or the EEA have the right to withdraw from the contract within 14 days without giving reasons. The withdrawal must be declared by email to support@jh-familysync.app with the subject "Withdrawal". The right of withdrawal expires early if you have expressly consented to the provision of digital content before the expiry of the withdrawal period and confirm that you thereby lose your right of withdrawal (Art. 246a § 1 para. 3 EGBGB, Art. 16 lit. m Directive 2011/83/EU). The 7-day trial period does not affect the statutory right of withdrawal.

Purchases via the Apple App Store or Google Play: Here, Apple or Google is your contractual partner for the purchase. Withdrawal and refunds are governed exclusively by the procedure of the respective store (Apple: "Report a Problem" at reportaproblem.apple.com; Google: refund request in Google Play or at support.google.com/googleplay); we cannot refund store purchases ourselves. The preceding paragraph applies only to purchases in the web app via Stripe.

6. Rights of Use

The Provider grants you a non-exclusive, non-transferable right to use the service, limited in time to the duration of the contract. Use is permitted exclusively for private purposes within the family environment.

Commercial use, offering the service to third parties, reverse engineering as well as automated or bulk data retrieval are prohibited.

7. Your Obligations

You undertake to use the service exclusively within the framework of applicable laws and these Terms. In particular, it is prohibited to:

  • post illegal, unlawful, offensive or immoral content;
  • store or share personal data of third parties in the service without being entitled to do so;
  • determine or share another person’s location without their own consent, for example by turning on location sharing on their device or with their account;
  • misuse location sharing to secretly locate, monitor or track other people or to pressure them into sharing their location;
  • pass on your access credentials to third parties or create multiple accounts to circumvent restrictions;
  • circumvent security mechanisms or place an excessive load on the service;
  • misuse the polls function or other member functions in order to harm or deceive other family members.

You are yourself responsible for the content you store in the service and indemnify the Provider against claims by third parties based on a breach of these obligations. You grant the Provider the right to store and synchronise your content exclusively for the purpose of providing the service.

8. Availability

The Provider endeavours to ensure the highest possible availability of the service. Maintenance work, technical faults or adjustments may cause temporary restrictions or interruptions. Planned maintenance windows are announced in advance in the app where possible.

9. Liability

The Provider is liable without limitation for intent and gross negligence as well as for damages arising from injury to life, body or health, insofar as mandatory law provides for this.

For slight negligence, the Provider is liable only for breaches of essential contractual obligations and limited to the typical, foreseeable damage.

Otherwise, the Provider's liability is — insofar as legally permissible — excluded. This concerns in particular:

  • missed or lost appointments, reminders and notifications;
  • undelivered or delayed transactional emails (e.g. confirmation email upon account deletion);
  • data loss, data corruption or synchronisation errors;
  • results of polls and appointments automatically created from them;
  • inaccurate, outdated or missing location information;
  • indirect damages, consequential damages and lost profit;
  • damages due to force majeure or disruptions caused by third parties.

You are yourself responsible for regularly backing up your data. Where the Provider is liable for data loss, liability is limited to the effort that would have been incurred had you backed up your data regularly and carefully.

10. Termination

You can terminate the contractual relationship at any time and without giving reasons by deleting your account in the app under Profile → Delete account permanently. For security reasons, you sign in once more for this (with your password, Google or Apple); after that, your account and all associated personal data are immediately and irrevocably removed in accordance with the Privacy Policy. If the renewed sign-in cannot be completed in the browser, we instead send you a confirmation email with a link valid for 7 days; the deletion then only takes place after you click this link. If you were the last member of your family, the entire family — including all appointments, polls, lists and content — is deleted along with it as part of a cascade delete; events it shared with linked families and the link itself remain stored with the other family (see Privacy Policy). A web subscription via Stripe ends immediately upon deletion; time already paid for is not refunded on a pro-rata basis (section 4). A subscription via the Apple App Store or Google Play is not cancelled by the deletion; cancel it in the subscription settings of your Apple or Google account.

The Provider is entitled to terminate the contractual relationship for good cause — in particular in the event of serious breaches of these Terms — without notice and to block access to the service.

11. Final Provisions

Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected.

The contractual relationship is governed exclusively by Swiss law, to the exclusion of the UN Convention on Contracts for the International Sale of Goods and conflict-of-law referral rules.

The exclusive place of jurisdiction for all disputes arising out of or in connection with this contract is — insofar as legally permissible — the registered seat of the Provider in Switzerland.

Mandatory consumer-protection provisions of the state of residence of the consumer remain unaffected (Rome I Regulation Art. 6).

The Provider reserves the right to amend these Terms at any time. You will be informed of material changes with reasonable advance notice in the app or by email.