General Terms and Conditions

Last updated: 12 August 2026 — JH FamilySync, a service of the JH Virtuell Kollektivgesellschaft.

This English version is a translation provided for your convenience. The legally binding version is the German original.

1. Scope

These General Terms and Conditions (hereinafter "Terms") govern the contractual relationship between the JH Virtuell Kollektivgesellschaft (hereinafter "the Provider" or "we") and you as a user of the JH FamilySync service, including the web app and any associated native applications for iOS and Android.

By registering for or using the service, you agree to these Terms. Deviating conditions on your part are not recognised unless we expressly agree to their application in writing.

2. Conclusion of Contract

The contract between the Provider and you is concluded through the successful registration of a user account. By completing the registration, you confirm that you have read and accepted these Terms as well as the Privacy Policy.

For your own account, you must be at least 13 years old; persons under 16 years of age may create their own account only with the consent of their parents or guardians (Art. 8 GDPR). Independently of this, account holders may create family members of any age (including children) and manage their data on their own responsibility.

3. Services and Prices

JH FamilySync provides a family calendar with functions for shared appointment management, lists, occasions as well as the polls function (shared votes with automatic appointment creation upon a majority) and further family-related organisational functions. The service also includes push notifications and transactional emails (e.g. the confirmation email upon account deletion).

The service is offered as a subscription: CHF 4.90 per month or CHF 49.00 per year (prices incl. statutory VAT). New users receive a one-time free trial period of 7 days. After the trial period expires, the contract automatically renews into the chosen paid subscription. Payment processing is handled via Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Dublin 2, Ireland.

4. Automatic Renewal and Cancellation

The subscription automatically renews for the booked term (1 month or 1 year) unless it is cancelled by the end of the current period. Cancellation can be made at any time via the Stripe Customer Portal, accessible in the app under Settings → Manage subscription, or by email to info@jh-virtuell.ch with the subject "Cancellation". Fees already paid are not refunded on a pro-rata basis.

If the subscription is concluded via the Apple App Store or Google Play, payment processing is handled via the respective store; management, automatic renewal and cancellation are then governed by the subscription settings of your Apple or Google account (cancellation at least 24 hours before the end of the current period). The terms of the respective store additionally apply.

5. Right of Withdrawal for EU Consumers

Consumers with their habitual residence in the EU have the right to withdraw from the contract within 14 days without giving reasons. The withdrawal must be declared by email to info@jh-virtuell.ch with the subject "Withdrawal". The right of withdrawal expires early if the user has expressly consented to the provision of digital content before the expiry of the withdrawal period and confirms that they thereby lose their right of withdrawal (Art. 246a § 1 para. 3 EGBGB, Art. 16 lit. m Directive 2011/83/EU). The 7-day trial period does not affect the statutory right of withdrawal.

6. Rights of Use

The Provider grants you a non-exclusive, non-transferable right to use the service, limited in time to the duration of the contract. Use is permitted exclusively for private purposes within the family environment.

Commercial use, offering the service to third parties, reverse engineering as well as automated or bulk data retrieval are prohibited.

7. Your Obligations

You undertake to use the service exclusively within the framework of applicable laws and these Terms. In particular, it is prohibited to:

• post illegal, unlawful, offensive or immoral content;
• store or share personal data of third parties in the service without their express consent;
• pass on your access credentials to third parties or create multiple accounts to circumvent restrictions;
• circumvent security mechanisms or place an excessive load on the service;
• misuse the polls function or other member functions in order to harm or deceive other family members.

You are yourself responsible for the content you store in the service and indemnify the Provider against claims by third parties based on a breach of these obligations.

8. Availability

The Provider endeavours to ensure the highest possible availability of the service. Maintenance work, technical faults or adjustments may cause temporary restrictions or interruptions. Planned maintenance windows are announced in advance in the app where possible.

9. Liability

The Provider is liable without limitation for intent and gross negligence as well as for damages arising from injury to life, body or health, insofar as mandatory law provides for this.

Otherwise, the Provider's liability is — insofar as legally permissible — excluded. This concerns in particular:

• missed or lost appointments, reminders and notifications;
• undelivered or delayed transactional emails (e.g. confirmation email upon account deletion);
• data loss, data corruption or synchronisation errors;
• results of polls and appointments automatically created from them;
• indirect damages, consequential damages and lost profit;
• damages due to force majeure or disruptions caused by third parties.

You are yourself responsible for regularly backing up your data.

10. Termination

You can terminate the contractual relationship at any time and without giving reasons by deleting your account in the app under Profile → Delete account. For security reasons, we use a two-step email confirmation procedure: after your request, we send you a confirmation email with a link valid for 24 hours. Only after you click this link are your account and all associated personal data irrevocably removed in accordance with the Privacy Policy. If you were the last member of your family, the entire family — including all appointments, polls, lists and content — is deleted along with it as part of a cascade delete.

The Provider is entitled to terminate the contractual relationship for good cause — in particular in the event of serious breaches of these Terms — without notice and to block access to the service.

11. Final Provisions

Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected.

The contractual relationship is governed exclusively by Swiss law, to the exclusion of the UN Convention on Contracts for the International Sale of Goods and conflict-of-law referral rules.

The exclusive place of jurisdiction for all disputes arising out of or in connection with this contract is — insofar as legally permissible — the registered seat of the Provider in Switzerland.

Mandatory consumer-protection provisions of the state of residence of the consumer remain unaffected (Rome I Regulation Art. 6).

The Provider reserves the right to amend these Terms at any time. You will be informed of material changes with reasonable advance notice in the app or by email.