JH FamilySync
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Delete Account & Data

This page explains how you can delete your JH FamilySync account and all associated data. JH FamilySync is operated by JH Virtuell Kollektivgesellschaft, Chlini Schanz 31, 8260 Stein am Rhein, Switzerland.

Last updated: 9 October 2026

This English version is a translation provided for your convenience. The legally binding version is the German original.

1. Deletion directly in the app (recommended)

A complete account deletion is possible directly in the app at any time:

  1. Open Profile → Delete account permanently and confirm with the word DELETE (in another app language, the word shown there).
  2. For security reasons, you sign in once more — with your password, with Google or with Apple.
  3. After that, your account and your data are immediately and irrevocably deleted. You receive an email as confirmation.

If the renewed sign-in cannot be completed in the browser (for example because the sign-in window is blocked), we instead send you a confirmation email with a link valid for 7 days. The deletion then only takes place after you click this link.

Subscription: Premium that your family has through your subscription ends with the account deletion. We end a web subscription (Stripe) immediately; time already paid for is not refunded. A subscription via the App Store or Google Play is not cancelled by the account deletion — cancel it yourself in the subscription settings of your App Store or Google Play account, otherwise it keeps running.

2. Deletion by email

Alternatively, you can send an informal deletion request by email to datenschutz@jh-familysync.app (subject e.g. "Delete account"). We will process your request and confirm the deletion.

3. Which data is deleted?

With the account deletion, all data associated with your account is irrevocably removed from the production systems without delay, but no later than within 30 days. This includes:

  • Sign-in account as well as profile and account data (name, email address, date of birth, language)
  • Your profile picture and your membership in every family, including admin rights
  • Your personal calendar spaces and the emergency contacts visible only to you
  • Appointments that were visible only to you, including attachments, in all families, including former ones — even in a family that continues to exist
  • Calendar subscriptions you created, including in the family calendar and in former families: the subscription, its address and the appointments taken over from it
  • Your time clock data (working hours, absences, settings, shift plan)
  • Device list, notifications and push notification tokens (FCM)
  • Your location sharing data (section 2.13 of the Privacy Policy): your position, your consent, your events and your requests
  • Emails to your address stored by us
  • Your unsubscription from news about JH FamilySync (section 8.2 of the Privacy Policy) and any note that an email to your address could not be delivered
  • The purchase events from the App Store and Google Play stored by us (reports from RevenueCat)
  • Your customer account with Stripe, if you took out a subscription on the web (for invoices, see section 4)

If you were the last member of your family, the entire family is deleted along with it, including all appointments, polls, lists, occasions, attachments, family tree entries, household finances and receipts — except for the events it shared with linked families (section 4).

4. Which data is retained?

Content of a family that continues to exist: What you created in a family belongs to the family and is not deleted with your account as long as other members remain — for example appointments with their attachments, tasks and chores, shopping lists and wishlists, polls with their votes, occasions, family tree entries, emergency contacts visible to the whole family and working hours entered by the time clock. This content may contain your name or your account identifier, for example as creator or participant. The household finances, including receipts, remain available to the other admins. On request to datenschutz@jh-familysync.app we delete such content; it is removed when the family is deleted.

Shared events with linked families: If your family shared events with a linked family (in the app under “Linked families”), these events are also stored with the other family. They remain stored there even if your family is deleted: with the name of your family, the content of the event (such as title, date, times, location, notes, links and attachments) and the history with the names of the people who created or changed it. The link between the two families also remains stored. On request to datenschutz@jh-familysync.app we delete them (section 2.8 of the Privacy Policy).

Private appointments and calendar subscriptions when you switch families: If you switch families, we take your private appointments with you to the new family. If you leave your family without joining a new one, or an admin removes you, we keep them for your account without anyone else being able to read them and take them with you when you next join a family. When you delete your account, we delete them in all families, including former ones (section 3). Calendar subscriptions you created in a family stay with it when you leave or switch families, and end only with your account; delete them beforehand if you do not want that.

Emails after the deletion: The confirmation of the deletion is only created after the deletion. Like all our emails, it remains in our sending queue after sending: if delivered, we delete it 30 days after delivery; if not delivered, 90 days after it was created. The same periods apply in the sending queue to internal notifications to us about subscription events (section 2.5 of the Privacy Policy); in our business mailbox, where they arrive, section 4.12 applies.

Statutory retention obligations remain reserved: invoices, proofs of payment and business records are retained for 10 years pursuant to Art. 958f of the Swiss Code of Obligations (CO). Only the payment-relevant records are affected (Stripe customer ID, invoice date and amount, subscription period), which Stripe retains for us — not your calendar content or family data. Purchase data from the App Store or Google Play is managed by Apple or Google as independent controllers under their own rules.

5. Deleting individual data — without deleting your account

You do not have to delete your whole account to remove data:

  • You can delete individual appointments, list entries, photos etc. directly in the app at any time.
  • You can export your complete data at any time as a machine-readable JSON file under Settings → App info → Export my data (data portability, Art. 20 GDPR).
  • For the deletion of individual categories of data, an informal request to datenschutz@jh-familysync.app is enough.

6. Questions?

If you have questions about the deletion of your data, you can reach us at datenschutz@jh-familysync.app. You will find further details in our Privacy Policy.